Leadership Development & Organizational Learning


“Business is people and people are business.”

—GCN, March 2009
In the contemporary business world, organizations majorly compete on two key strategic fronts which then any market leader must deliberately leverage in order to sustain a compelling, agile and sustained global leadership model—Key Talent and Market Insights

With the philosophy “Business is people and people are the business”, every market leader must now adopt a deliberate and illuminous leadership development, talent development, and management model in order to remain competitive.

In cognizance of this, InQuest a choice transformational business partner that strategically works with your organization through influencing personal and organization/business success using value based organization learning and leadership approaches.

We partner with organizations to provide highly rated training programs targeting the organization leadership, management, and other employees. All InQuest training programs have been developed to impart skills required to execute business strategy with Speed, Resilience and Innovation using competency-based approaches.

InQuest Learning Programs

InQuest learning programs have been designed to enable an organization attract, develop and sustain a highly motivated, high performing and productive workforce. We use practically simulated approaches that is built for Speed, Innovation and Resilience throughout employee life-cycle.

Our blended competency based JET learning model includes training, coaching and a continuous evaluation support structure that ensures application of the key skill sets.

1) Organization wide Leadership Development Training (JET Leader)

Training Brief

Organizations with a deliberate leadership development program attract and retain high performing talent and leverage employee productivity. This highly effective and unique leadership program is segmented into three modules each targeting employees at their respective journey in the leadership life-cycle and use core competencies at each stage clustered into three(3) broad areas:

Leading Self – The JET Professional
Leading Teams – The JET Supervisor/Manager
Leading Strategy and Change – The JET Leader

Key ROI Derivatives
% of leadership & Key Roles Succession levels, Effective Leadership Value Proposition, Clear Career Plans, Employee Satisfaction and Morale Index (Based on personal development)
Training Objectives

Participants will gain capability to:
Lead Self – Discover, Develop and Deploy personal leadership skills necessary to launch into a successful professional career path and model credibility to initiate a journey to lead others.
Lead Teams – Provide and equip line business supervisors with complete and comprehensive concepts and techniques to effectively drive performance through teams and prepare them for Strategy and Change Leadership.
Lead Strategy & Change – Provide and equip line business executives with skills to manage and execute business transformation, strategy and retain a high performing team.

2) Organization-wide Performance Management Training

Training Brief
Performance management (PM) is a process by which organizations align its resources, systems and talent to the strategic objectives and priorities. It includes activities which ensure that corporate goals are consistently being met in an effective and efficient manner (Strategy execution).
Key ROI Derivatives
Prompt strategy execution, alignment of organizational goals and accountabilities, Timeliness in performance management process and review cycle, Improved bottom-line (productivity and profit)
Training Objectives

Participants will gain capability to:
1. Drive a common philosophy and understanding of performance management as a culture across the organization.
2. Comprehend the basis for a clear performance management framework that clarifies expected results within each department and employees.
3. Adopt a consistent approach in driving quality performance conversations, feedback skills, and providing supporting tools.
4. Efficiently execute performance management activities (Goals & Appraisals).
5. Correlate performance output to recognition and reward decisions.

3) HR Skills for Non-HR Managers (Soft Skills in Managing Teams)

Training Brief

Managing people is every Line Managers core role though ordinarily it’s one of the nightmares every manager or supervisors wishes to throw out of his/her “to do”.

Most managers and supervisors would find it easier to escalate employee issues to the HR department and be left with the core business focused roles notwithstanding this is their core function. The participants will gain an understanding of the basic principles of HR Management, learn how to avoid potential pitfalls and determine how best to customize and apply generic HR practices, tools and techniques to meet the needs of their own business environment as front-line people managers.

Key ROI Derivatives
Employee engagement levels, quality leadership value proposition and improved employee productivity.
Training Objectives

Participants will gain capability to:
– Acquire knowledge and skills in all essential Human Resource Management concepts and techniques to effectively manage people for profit.
– Build capacity of line management to execute organizational strategy through other people as a foundation for leadership.

4) Sales, Sales Leadership and Sales Coaching program

Training Brief

Every enterprise in business seeks to be a leader in market share and is therefore paramount to leverage the productivity of her sales talent.

This training and coaching program have been structured to nurture the sales teams by providing the necessary skills in effective selling, provide a continuous coaching process and evaluation checkpoint and also equip them with tracking tools for sale intelligence and dashboards.

An effective selling experience must begin with an effective pitching process which is a dynamic interaction between a professional salesperson and a prospective client. The course thus put emphasis on the Art of Pitching before diving into the sales process and leadership.

Key ROI Derivatives
Improved Sales Productivity, Effective sales leadership value proposition, customer satisfaction and business growth.
Training Objectives

Participants will gain capability to:
1. Understand the Art of Pitching – A key to establishing the sales credibility and personal selling.
2. Ability to comprehend and implement an effective sales planning and process
3. Understand the key rule of engagements in sales
4. Ability to comprehend and implement key sales leadership strategies
5. Understand Sales intelligence tools and Dashboards

5) Change Management

Training Brief

Change is an element of life that every organization has to accept. Organizations must view change (external and internal) as a potential opportunity for growth and transformation. Preparedness to change allows organizations to compete and adapt to new thrusts placed upon them within the market and business environment. This course handles various aspects of:

• Individual change – Personal
• Team change – Group
• Business and organizational change
• Market and Environmental change

Key ROI Derivatives
Business transformation success rates, business growth through leveraged change opportunities (Change value proposition index)
Training Objectives

Participants will gain capability to:
• Understand change, change process and change environment
• Leverage change for business transformational and growth opportunities
• Manage change and provide leadership within their teams
• Counter change setbacks and action a “moving forward” attitude

6) Customer Relationship Management

Training Brief

Loyal customers provide profitable contributions to your company. If you can achieve a high level of customer loyalty, then chances are a company will be profitable.

Earning customer loyalty involves exceeding their expectations rather than merely satisfying their needs. To achieve customer loyalty, you need to have a long-term commitment to your customers, provide consistently good service, and build relationships with your customers over time. Essentially, the service you provide must make customers want to come back to your company.

Key ROI Derivatives

Customer Loyalty, Client Segmentation value proposition for target based product development

· Increased product uptake and cross- selling – Top line
· Increased advertising through referral business
· Reduced costs

Training Objectives

Participants will gain capability to:
• Understand a model CRM strategy
• Be able to prepare for a CRM implementation in their business
• Grasp CRM trending automations and leverage on technology

7) Customer Service Excellence

Training Brief
In every organization, the level of service is affected by service standards. For excellence and quality service, you need to define effective standards. After creating these service standards, you need to establish an understanding of their importance throughout the organization and implement them
Key ROI Derivatives
Customer Service Excellence & Loyalty value proposition, Customer satisfaction value proposition (for instance, Cross Selling, Up-selling etc…)
Training Objectives

Participants will gain capability to:
• Embrace customer service excellence
• Acquire skills to handle all customer orientations
• Acquire skills to communicate effectively to clients
• Identify applications of service standards

8) Managing Business Risk

Training Brief

In the modern business world today, it has become increasingly paramount for business leaders to ingrain risk management in their strategic focus.

Risk management is any action, measure, or strategy that helps a business evaluate its risks and control or eliminate the impact of these risks. When used effectively, risk management can reduce your organization’s losses and liabilities.

Key ROI Derivatives
Risk value proposition (Reduced risk costs and liabilities)
Training Objectives

Participants will gain capability to:
• Identify and plan for risks facing the business
• Develop proactive risk management strategies
• Quantify risk on business impact
• Apply risk based approaches in business growth
• Provide leadership for risk management strategies

9) ICT Productivity Skills (MS Office Applications)

Training Brief

Disruptive Information Technologies have continually shaped the modern business environment today. Enterprises have become highly sophisticated in adoption of key office automations, system integrations, data driven business transformations and online data collaborations.

Employees spend 80% of their daily processes on office applications and therefore their productivity heavily relies on their efficiency in use of office applications such as Ms. Excel, Ms. Word, Internet & Email, Powerpoint etc.

Key ROI Derivatives
Employee productivity mainly on Time Premium (Savings) – 40% TAT premium based on our previous training records.
Training Objectives

Participants will gain capability to:
• Optimize the daily use of Ms. Office applications
• Improve efficiency by learning shortcuts and time saving features and tools applied in day to day office applications and processes
• Build analytical skills using Excel features
• Acquire business presentation skills

10) Coaching Skills

Training Brief

Coaching is the continuous effort to help employees maximize their abilities through personalized counseling and advice. The coaching process not only trains employees to become familiar with business procedures and expectations, but also motivates them to reach both individual and company goals.

Coaching is beneficial to employees because it encourages them to discover their worth and potential. Through proper coaching sessions, employees build confidence, improve their work habits, and increase their productivity.

Key ROI Derivatives
Employee productivity rate
Training Objectives

Participants will gain capability to:
• Understand the qualities of an effective coach
• Establish a coaching foundation
• Plan a coaching strategy
• Adopt coaching techniques in personal transformation and management

11) Mentoring Skills

Training Brief

A mentor teaches, advises, or counsels the mentee, and provides training about decisions, problems, and career-related situations. A mentee might also ask the mentor to help set performance, educational, or even personal goals, such as overcoming a personal problem that affects work performance.

The mentor and mentee freely choose to form the mentoring relationship and the responsibilities that come with their respective roles. Mentoring is not supervising, managing, or sponsoring an employee. Mentoring is an intentional and formal relationship in which both individuals’ goal is to develop the mentee. Harnessing mentoring relationship within an organization helps promote personal effectiveness, professional and personal development initiatives.

Key ROI Derivatives
Employee productivity rate, Career Growth Value Proposition
Training Objectives

Participants will gain capability to:
• Understand the qualities of an effective Mentor
• Establish deliberate mentoring relationships both as a mentor and as a mentee
• Adopt mentoring skills in fostering employee cross functional productivity

12) Personal Effectiveness Skills

Training Brief

Personal effectiveness directly impacts growth, profitability and the organization’s capacity to build a culture of innovation, flexibility and speed. Harnessing and leveraging human potential has become a strategic outcome as organizations focus on procedures and systems -which depend on human effectiveness for execution.

Technical competences are no longer sufficient to deliver on corporate outcomes. Mental, Spiritual and emotion quotients have to be engaged simultaneously to optimize capacity utilization. Personal effectiveness skills focus on realigning staff thinking and creating possibilities to respond to business challenges. This in turn impact on the execution of business strategy by over 80%.

Key ROI Derivatives
Employee productivity rate, Career Growth Value Proposition
Training Objectives

Participants will gain capability to:
• Discover their key natural dispositions in their lines of strength
• Leverage on personal improvements and in turn productivity
• Get stirred up to explore the “Magical” self-image for success
• Connect personal life success to organization success.

13) Emotional Intelligence for Leadership Effectiveness

Training Brief

Ability to perceive, control and evaluate emotions has been proven to be a key competency for every effective leader. This determines the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and diffuse conflict.

Emotional intelligence impacts many different aspects of our daily life, such as the way we behave and interact with others.

Key ROI Derivatives
Leadership effectiveness value proposition
Training Objectives

Participants will gain capability to:
• Understand Emotional Intelligence and it’s role in leadership
• Develop strong people skills
• Effectively apply EI skills in front-line management/leadership
• Raise your EI matrix

14) Financial Modelling using Advanced MS. Excel toolkit

Training Brief

Financial Modeling course have been designed for business and finance professionals who need to set out a business case, study past performance, predict future performance using discernible trends, valid assumptions and management opinions.

In addition, the delegates are trained on key advanced excel skills applicable in Financial Modelling and Data Manipulation.

The course will revisit business finance concepts before getting into the deep dive to Advanced Excel formulas, functions and tools.

Key ROI Derivatives

Business Development and scenario planning value proposition
Savings on external financial modelling consulting fees

Training Objectives

Participants will gain capability to:
• Set up and model financial revenue drivers
• Set up and model financial cost drivers
• Set up Asset assumptions
• Set up financing assumptions
• Use enterprise valuation methods

15) Instructional Systems Design

Training Brief

Instructional Systems Design is the process of designing and developing instructional courses or materials that bring greater efficiency and effectiveness to acquiring knowledge and skills for learners. This program covers the essentials of eLearning and the tools and techniques for designing and developing and managing eLearning programs. It also explores the important aspects such as learning theories, learning technologies and ISD methodologies such as ADDIE and how they influence the design process.

This program targets professionals who work with eLearning content, human resources, training professionals those in education like to learn more about important aspects of instructional systems design and their use and application in designing and developing highly effective instructional materials for courses.

Key ROI Derivatives

eLearning implementation success, Quality Assurance level for eLearning programs, eLearning project management, Developing eLearning course

Training Objectives

Participants will gain capability to:
• Assess eLearning program quality and effectiveness.
• Explore management considerations for developing e-learning courses and programs.
• Measure and evaluate the effectiveness of instructional materials.
• Use instructional design such as ADDIE and the Successive Approximation (SAM) Models
• Understand learner needs and examine learning options

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Projects Portfolio

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